Effective date: 1 November 2026
Return window
You may request a return within 7 days of receiving your order.
Conditions
The item must be unused, in its original condition and packaging, with all accessories and manuals. Please keep your order number or invoice as proof of purchase.
Products damaged by the customer after delivery are not accepted for return.
A return charge of AED 20 may apply. We cover the cost if the return is due to our error, such as a wrong, defective or damaged-on-arrival item.
Items that cannot be returned
Opened hygiene or personal-care items, personalised items and items marked as final sale cannot be returned.
Defective or wrong items
Contact us within 7 days of delivery with photos and your order number. We will repair, replace or refund at no cost to you. Your rights under UAE consumer protection law are not affected.
How to return
1. Email info@qeemsouq.com or message us on WhatsApp at +971 56 335 6179 with your order number and the reason.
2. We confirm whether the item is eligible and arrange a pickup or give you return instructions.
3. Please do not send items back without our confirmation.
Refunds
After we receive and inspect the item, we tell you the result. Approved refunds go to your original payment method, or by bank transfer for COD orders, within 7-14 working days. Any return charge is deducted.
Exchanges
Available for the same product in another size or colour, or as a replacement, subject to stock.
Cancellations
You can cancel before your order is dispatched by contacting us. Once it has shipped, this return policy applies.